SMLS

Short Sale Assistance Desk
Intake Questionnaire
Report Short Sale Issues to the Suncoast MLS

        MLS ID#:  

Scout Password:

The Suncoast MLS® is working with Fannie Mae to launch an Assistance Desk offering our members an escalation procedure which may help facilitate and streamline the short sale process and assist in closing short sales. Please note, ONLY post-offer issues related to short sales on loans owned by Fannie Mae are eligible for this Assistance Desk.

The Suncoast MLS® wants to hear from you. The data we collect on short sales will be used to assess the transaction and determine if there are potential solutions that may help expedite the sale. Upon receipt of the issue by the Suncoast MLS®, we will review the issue to verify its eligibility and confirm by e-mail that the case will be further escalated. Please note that it is expected to take at least a week to escalate a case and may take several weeks particularly for mortgage insurance or second lien related issues. If your case extends beyond two weeks, we will work to provide status updates as available thereafter. In addition, neither the Suncoast MLS® nor Fannie Mae can guarantee a positive resolution on your short sale transaction.

If you are the listing agent on a property and have received and forwarded a valid offer to the loan servicer, please use Fannie Mae's Loan Lookup tool to determine if Fannie Mae owns the loan prior to completing this form. Click here http://loanlookup.fanniemae.com/loanlookup/

If Fannie Mae owns the loan on the property, please read the complete Assistance Desk Guidelines which can be found here in the Short Sale Assistance Desk Reference Aid. At the end of this questionnaire you will be asked to confirm that you have read and will abide by these guidelines. You will also need to provide a signed copy the Borrower Authorization Form(BAF) to the Suncoast MLS prior to their processing of your submission.

In order to complete the questionnaire you will need the following information which you may wish to gather prior to opening the on-line form.

  1. Your contact information. Name, phone number(s) and email address.
  2. Complete address for listed property
  3. Loan Servicer Name
  4. Loan number from Servicer
  5. Loan Servicer contact name, phone and email (if available)
  6. Qualifying Criteria - Case must meet one of the criteria listed in the guidelines
  7. Summary of the issue
  8. Date offer was submitted to the loan servicer
  9. Gross offer amount
  10. Closing Costs and concessions
  11. Proposed payments to release subordinate liens (if applicable)
  12. Net proceeds (=Item 9 - Item 10 - Item 11)
  13. Date the property was listed in the MLS
  14. MLS number of listing
  15. Listing expiration date
  16. Current List Price

If you have completed the above steps, please proceed to the questionnaire. The purpose of these questions is to help determine how or if we are able to assist you with your short sale case.